Service Delivery Policy

PaperSetu is a 100% cloud-based Software-as-a-Service (SaaS) ERP application.

• No physical goods, CDs, USB drives, or paper manuals are manufactured, stored, packaged, or shipped to your address.
• All services, tools, databases, reports, and interfaces are hosted digitally and delivered via secure internet web browsers and mobile application interfaces.

Delivery of our digital software service occurs instantaneously or within scheduled timelines as follows:

• Self-Service Onboarding: Upon completing the signup form and OTP verification, your dedicated agency workspace and tenant domain are immediately provisioned.
• Online Subscription Payment: Upon successful completion of an online subscription payment through our payment gateway partner Cashfree, the payment webhook verifies the order in real time. Your subscription period (e.g. 90 days for quarterly or 365 days for annual) is automatically credited to your organization account.
• Immediate Confirmation: An on-screen confirmation and digital invoice receipt with complete transaction references (Order ID, Payment ID, Plan Details) are displayed and delivered to your registered mobile number or email.

In rare cases of internet disconnects, temporary banking switch downtime, or webhook delays, a successful payment might not reflect immediately on your dashboard.

• Please allow up to 15 to 30 minutes for background payment verification to complete.
• If your access is not extended after 30 minutes despite a confirmed debit, please contact our support team at kiwikitindia@gmail.com or phone +91 96040 39161 with your Cashfree Order ID or bank UTR reference.
• Our team will manually verify the payment against our Cashfree merchant portal and activate your subscription without requiring you to pay again.

We strive to maintain high availability and reliability for PaperSetu to ensure dawn newspaper rosters and daily distribution workflows run smoothly without impediment. However:

• Routine server maintenance, security patches, database optimizations, and system upgrades may occasionally be performed, typically scheduled during non-operational hours (e.g., late afternoon or late night).
• We do not guarantee 100% uninterrupted uptime, as internet routing, third-party telecommunication networks, SMS gateways, cloud host providers, and upstream bank servers are beyond our direct control.
• Advance notification of scheduled maintenance windows will be communicated via the application announcements or direct messaging whenever feasible.

For any questions regarding service delivery, login access, or technical assistance:

• Service Provider: PaperSetu
• Helpdesk Email: kiwikitindia@gmail.com
• Helpdesk Phone: +91 96040 39161 (Monday – Sunday, 6:00 AM – 9:00 PM IST)
• Website: https://papersetu.in