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Refund & Cancellation Policy

This policy outlines the terms and procedures governing subscription cancellations, refunds, and duplicate or failed payment resolutions for PaperSetu.

Last updated: 30 September 2026•Jurisdiction: Maharashtra, India

1.PaperSetu Digital SaaS Model

PaperSetu is an enterprise Newspaper Agency Management ERP software provided on a Software-as-a-Service (SaaS) subscription model. Users are granted access to platform features upon registration and subscription plan activation.

We offer a 7-day free trial with full feature access so prospective agency owners can evaluate the platform before making any financial commitment.

2.Subscription Cancellation Process

  • Agency Owner Initiated Cancellation: You may choose not to renew your subscription plan at the end of your billing cycle (Quarterly or Yearly). You can request account deactivation or export your data at any time before the cycle expires.
  • Grace Period & Continuation: When a subscription reaches its expiry date without renewal, the agency account transitions to a read-only or grace state as defined in your service agreement, ensuring customer records and historical bills remain protected.
  • No Auto-Debit Surprises: PaperSetu does not force hidden recurring auto-debits without explicit customer consent. Each renewal cycle is paid intentionally by the agency.

3.Refund Eligibility & Conditions

Because PaperSetu provides immediate digital access and software services upon subscription activation:

  • Pre-Activation / Accidental Duplicate Payments: If your bank account or UPI was debited multiple times for the same subscription order due to a network lag or double-click, the excess transaction will be refunded in full.
  • Technical Inability to Deliver Service: If our engineering team is unable to activate your SaaS account or provide access within 48 hours of payment verification, and the issue cannot be resolved, you are entitled to a 100% refund.
  • Pro-Rata Policy: Subscriptions that have already been active and utilized for regular daily newspaper operations (roster generation, delivery tracking, billing) are generally non-refundable for the elapsed duration. Exceptional circumstances may be reviewed on a case-by-case basis by management.

4.Failed or In-Flight Online Transactions

If money is deducted from your bank account or UPI application, but the PaperSetu billing screen indicates a “Failed” or “Pending” status:

  • Please do not attempt immediate repeated payments.
  • Online payments are handled via Cashfree Payments. When an order remains unconfirmed by the banking switch, Cashfree and the beneficiary bank initiate an automated reversal (auto-refund) back to your source account.
  • The banking system typically completes this auto-reversal within 5 to 7 business days.
  • If the transaction does not settle or reverse within 7 business days, email us your Cashfree Order ID or bank UTR reference at kiwikitindia@gmail.com for immediate reconciliation.

5.Refund Processing Timeline & Mode

  • Approval Timeline: Refund requests are reviewed and acknowledged within 2 business days of receipt.
  • Disbursement Mode: Approved online refunds are routed directly back to the original source payment instrument (e.g. source UPI ID, debit card, or net banking account) via our payment gateway partner Cashfree.
  • Credit Timeline: Once initiated, the credited amount appears in your statement within 5 to 7 business days, subject to your issuing bank’s internal settlement cycles.

6.Customer Support Contact for Refunds

For refund inquiries, payment disputes, or cancellation assistance, please contact our support desk: