Knowledge Base & Answers
Frequently Asked Questions
Everything you need to know about PaperSetu Newspaper Agency Management ERP.
1. What is PaperSetu?
PaperSetu is a complete Newspaper Agency Management ERP engineered for distributors and hawker networks to manage subscribers, morning manifests, billing, and electronic payment reconciliation from phone or desktop.
2. Who is PaperSetu built for?
It is designed for independent newspaper vendors, line distributors, hawker networks, and periodical depots handling anywhere from 200 to 5,000+ subscriber doorsteps.
3. What does Newspaper Agency ERP Software do?
It replaces traditional worn ledgers and manual calculations with automated doorstep manifests, vacation pause filters, monthly invoice generation, and real-time arrears tracking.
4. Does it include Subscriber Directory & Ledgers?
Yes, every customer profile includes delivery address, contact numbers, route sequencing, active newspaper subscriptions, and real-time outstanding arrears.
5. How are multi-paper subscriptions and vacation pauses managed?
You can assign multiple publications per customer, set weekday-specific rates, and configure pause dates. Days paused are automatically deducted from monthly invoices.
6. How does the Morning Delivery Roster work?
Generated automatically every morning from active subscriptions. Absent and paused subscribers are omitted so no newspaper copies are wasted.
7. Can I manage delivery staff and relief routes?
Yes. Assign distribution routes, track doorstep completion, reassign lines during staff absence in one click, and automatically calculate monthly commission sheets.
8. How are door-to-door collections and receipts handled?
Log cash or electronic payments. The platform applies FIFO allocation against the oldest unpaid invoices first and issues instant digital receipts.
9. Does it manage publisher procurement and unsold copy returns?
Yes. Record daily newspaper receipts from publishers, log unsold copy returns with automated credit notes, and audit supplier balances accurately.
10. Are audit reports and spreadsheet exports available?
Yes. Download defaulter registers, daily collection sheets, circulation audits, and profit ledgers in spreadsheet (CSV) format in one click.
11. How do I get started with PaperSetu?
Click 'Sign Up', enter your mobile number and agency name, and explore the platform free for 7 days. You can choose a quarterly or annual plan when ready.
12. How quickly is access activated after registration?
PaperSetu is 100% digital SaaS. Your tenant environment is provisioned immediately upon registration or successful subscription payment.
13. What is the Refund & Cancellation Policy?
Accidental duplicate charges caused by network interruptions are refunded automatically within 5 to 7 business days to the original payment method.
14. How do I reach customer support?
Call or WhatsApp our free demo helpline at +91 77200 19161 or sales at +91 96040 39161, or email kiwikitindia@gmail.com. We assist agencies 7 days a week.
Have additional questions or require assistance?
Our team is here to walk you through platform capabilities and setup anytime.